This Amazon patent lists Jeff Bezos as an inventor and is directed towards web site system with automated processes for detecting failure events and for selecting failure events for which to request user feedback. Mr. Bezos was awarded U.S. Patent 7552365 entitled “Web site system with automated processes for detecting failure events and for selecting failure events for which to request user feedback” on June 23, 2009. The utility patent has been cited 63 times by other U.S. patents in the field of computer technology and in other fields.

A web site or other interactive service maintains user activity data reflective of the activities of its users. A failure analysis component analyzes the user activity data to automatically detect likely failure events. A failure event filtering component intelligently selects failure events for which to request feedback from the user, preferably taking into consideration information about the failure event itself and information about the particular user. Requests for user feedback, and operator responses to the user feedback messages, are preferably presented on a personal log page that also displays other types of personalized information. Link: U.S. Patent 7552365

Amazon filed this utility patent on October 6, 2004 giving it a processing time of 1721 days (compared to an average processing time of 1412 in the field). They have a total number of 6869 patents. The first named inventor is Jeffrey P. Bezos of Seattle, WA. The patent was allowed by primary examiner Scott T. Baderman and assistant examiner Loan Truong.

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